FAQS

Where is the Rush Rewards desk located?

Do you tier match the Rush Rewards Card?

Can you merge my spouse’s and my Rush Rewards accounts?

Does it cost anything to sign up for a Rush Rewards Card?

Does my play transfer from your other Rivers properties?

Who can I speak to about receiving Free Slot Play/Direct Bet?

Do you have a New Member promotion?

Are there any gaming promotions running?

How do I get a Casino Host?

When can I expect monthly gaming offers to be sent to me? Will the offers be sent via email?

Do you have a High Limit gaming area?

Do you have a merchandise shop?

Do you have a hotel or a hotel partner?

Do you give away free drinks while I’m gambling?

What restaurants are open and what are the hours?

Is there an age restriction for entering the casino floor?

Can I bring my children onto the casino floor?

Can my child wait in an area off of the casino floor while I gamble?

Where is lost and found?

Are pets allowed on the casino floor?/Service animals?

Is there a smoking section in the casino?

Do you have EV charging?

Do you have wheelchairs or scooters? Where can I rent one?

May I get a security escort to my car?

Do you have a valet?

What time does the casino close?

How Can I Appeal My Ban?